Hello, we’re ScreenCloud!

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!

The Role:

We're on the hunt for a passionate Customer Support Representative to be the champion of our customers. In this role, you'll be the first point of contact for our global user base, empowering them with the knowledge and solutions they need to succeed. This is a great opportunity to join a high performing team on a 6 to 12-month fixed-term contract, where you'll make a tangible impact, grow your skills and develop your product knowledge.

Responsibilities:

• Be the go-to expert for our global customers, resolving their inquiries and championing their needs across all communication channels.
• Take full ownership of customer issues, guiding them from initial contact to a satisfying resolution while keeping customers informed every step of the way. Ensure all customer queries are logged and tracked
• Act as a customer advocate, working closely with product and engineering teams to translate customer feedback into actionable improvements.
• Empower our customers by deeply understanding their priorities and providing empathetic, top-tier support.
• Contribute to our team's success by consistently meeting and exceeding performance goals for key metrics like CSAT, NPS, and response times.

Requirements:

• Exceptional communication skills and a knack for building rapport with customers.
• Customer-focused with a drive to meet and exceed targets.
• Comfortable working in a fast-paced environment and managing competing priorities with a calm and confident approach.
• A flexible team player who is also comfortable working independently.
• A natural inclination to solve problems and go the extra mile for customers.
• Experience in a technical support role is ideal.

Interview Process and Experience

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

• Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final
• Hybrid Friendly Working: 2-3 days in Office
• Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

Benefits

• Take the Time You Need – Unlimited paid time off to rest, recharge, or explore.
• Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom
• Work From Anywhere – Up to one month a year to work remotely from any location in the world
• Home Office Boost – Stipend to set up your ideal remote workspace.
• Flexible Hours – Work when you're most productive with our flex-time approach
• Future You, Funded – Pensions provided by The People's Pension
• Family First – Generous, enhanced parental leave for all parents
• Grow With Us – Personal development budget to fuel your learning and career growth
• Comprehensive Health Cash Plan – Claim money back on essential health care, for both you and your children
• Keep Moving - cycle to work schemes, gym and retail discounts